FAQs

GENERAL

Is there a time limit to use my points?
Points will expire 12 months after being awarded.


EARNING POINTS

How do I earn points?
On a regular basis you will be set a target to achieve during a set period of time.  On completion of that target you will earn points to spend on rewards.

How often are points awarded?
We will aim to have all accounts updated within 30-days of the target period end.

How are points calculated?

For every visit with 20+ passengers you receive the following points dependant on where you stop.

Location 

Reward Points 

Charnock Richard 

5

Gordano

5

Gretna Green

5

Hopwood Park 

5

Keele

5

Membury  

5

Membury North 

5

Michealwood

5

Shouth Mimms

5

Woodall

5

Abingdon

1

Birchanger Green 

1

Burtonwood

1

Cardiff Gate 

1

Corley

1

Fleet

1

HHM

1

LFE

1

London Gateway 

1

Newport Pagnall

1

Oxford 

1

Peatree

1

Sarn Park 

1

Sedgemoor 

1

Telford 

1

Warwick North 

1

Warwick South

1

 

What do I do if I think my points are wrong?
Please contact us HERE with details of the booking, the points you believe you should have received and why you think the total is incorrect.

REWARDS

Do points have a monetary value?
Yes, 1 point = £1

Can I buy additional points?
No – you are unable to buy additional points. Only points awarded through the scheme can be used towards rewards.

Can I gift points to a colleague?
No - points are only to be used by the booker who has earned them and cannot be transferred.

Where can I have my reward delivered?
Rewards can be delivered within the UK. You can choose your address for delivery when you place your reward order. This should be an address where someone is available to sign for the delivery.

Am I able to add any additional information when placing my order?
No

How long does it take to deliver my order? (to be confirmed with client and Love2shop)
Delivery times will vary depending on the time you placed your order, however we advise you to allow up to 7 working days for delivery

My rewards have not arrived?
Please contact us HERE with your username and description of your order if your reward has not arrived after 7 working days of placing the order.

What if my reward is incorrect?
Please contact us HERE with the details and we will aim to resolve this for you as soon as possible.

Can I cancel my e-codes?

No - Upon completion of your order: E-Codes are non-refundable. Please select your products carefully before checkout.

Will I have to sign for my reward?
Generally rewards will need to be signed for – particularly if they are high value items. Please enter a delivery address where someone will be available to sign for a reward – this can either be a residential or work address.

Can I change my delivery address?
Yes you can change your delivery address providing it hasn’t yet been dispatched. Please contact us HERE with all the order details and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.

Can I cancel my order?
Yes you can cancel your order providing it hasn’t yet been dispatched. Please contact us HEREwith the order details as soon as possible after you have placed the order.

Can I check the status of my order?
No. However if you have not received your order after 7 working days please contact us HERE with your details. Please allow up to 7 working days for delivery.

We aim to respond to all queries within 48 hours.

Please be advised that our office hours are Monday to Friday 9am – 5pm excluding Bank Holidays.