FAQs

GENERAL

Is there a time limit to use my points?
Points will expire 12 months after being awarded.

How often can I collect a code?

Please note that drivers can collect one code per trip within a three hour period. 

Can Tour operators register?

Yes they can providing they have a driving licence.

Please note that only one person per coach can claim points per trip, however, both are entitled to a food voucher.

I have not been able to claim my food voucher

Food vouchers will only be given to you if you are registered.

All drivers are eligible to a food voucher even if they have less than 20 passengers.

You can find further details here: https://www.welcomebreak.co.uk/about-us/coach-drivers/coach-drivers-policy/

If you feel you should have received a food voucher, you can contact customer services on customer.service@welcomebreak.co.uk who will advise.

What happens if I lose my code?

Unfortunately, if you misplace your code, we are unable to replace it.

We would advise to claim your code as soon as possible.

 

EARNING POINTS

How do I earn points?

  1. Arrive at a Welcome Break location and sign into your account
  2. Select ‘Register Trip’
  3. Enter your trip date and code
  4. Select ‘Submit trip’
  5. Your trip has been successful!

How often are points awarded?

If you have 20 passengers, your points will show on your account instantly once you have successfully submitted your code.

How are points calculated?

For every visit with 20+ passengers you receive the following points dependant on where you stop.

Location 

Reward Points 

Charnock Richard 

5

Woodall

5

Gretna Green

5

Hopwood Park 

5

Keele

5

Membury  

5

Membury North 

5

Michealwood

5

South Mimms

5

Corley 

5

Abingdon

1

Birchanger Green 

1

Burtonwood

1

Cardiff Gate 

1

Gordano

1

Fleet

1

HHM

1

LFE

1

London Gateway 

1

Newport Pagnall

1

Oxford 

1

Peatree

1

Sarn Park 

1

Sedgemoor 

1

Telford 

1

Warwick North 

1

Warwick South

1

 

What do I do if I think my points are wrong?
Please contact us HERE with details the Welcome Break location, passenger count, date, time and code you received for us to review.

REWARDS

Do points have a monetary value?
Yes, 1 point = £1

Can I buy additional points?
No – you are unable to buy additional points. Only points awarded through the scheme can be used towards rewards.

Can I gift points to a colleague?
No - points are only to be used by the booker who has earned them and cannot be transferred.

Where can I have my reward delivered?
Rewards can be delivered within the UK. You can choose your address for delivery when you place your reward order. This should be an address where someone is available to sign for the delivery.

Am I able to add any additional information when placing my order?
No

How long does it take to deliver my order? (to be confirmed with client and Love2shop)
Delivery times will vary depending on the time you placed your order, however we advise you to allow up to 15 working days for delivery

My rewards have not arrived?
Please contact us HERE with your username and description of your order if your reward has not arrived after 15 working days of placing the order.

What if my reward is incorrect?
Please contact us HERE with the details and we will aim to resolve this for you as soon as possible.

Will I have to sign for my reward?
Generally rewards will need to be signed for – particularly if they are high value items. Please enter a delivery address where someone will be available to sign for a reward – this can either be a residential or work address.

Can I change my delivery address?
Yes you can change your delivery address providing it hasn’t yet been dispatched. Please contact us HERE with all the order details and the new delivery address required. Please contact us as soon as possible after the order is placed to avoid disappointment.

Can I cancel my order?
Yes you can cancel your order providing it hasn’t yet been dispatched. Please contact us HEREwith the order details as soon as possible after you have placed the order.

Can I check the status of my order?
No. However if you have not received your order after 15 working days please contact us HERE with your details. Please allow up to 7 working days for delivery.

We aim to respond to all queries within 3 working days.

Please be advised that our office hours are Monday to Friday 9am – 5pm excluding Bank Holidays.